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support email address

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why is it that Adobe have completely isolated themselfs from their customers, there is no email support only a ussles chat bot. i just want help from a real person, who knew how hard that would be in this modern day and age.

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kgladCorrect answer

Community Expert

@Vincent32783275jm2h

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

==============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community ideas">

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deborah_4728

Participant

why is it that Adobe have completely isolated themselfs from their customers, there is no email support only a ussles chat bot. i just want help from a real person,

By @Vincent32783275jm2h

Go to clientcare@adobe.com I emailed them and it didn't bounce back as undeliverable.

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Kutsukuta

Participating Frequently

It's so annoying, I am trying too find an email address and it's impossible!

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kglad

Community Expert

@Kutsukuta

READ the above. (hint: there is no help you can initiate via email)

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deborah_4728

Participant

There's more ways than that.

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kglad

Correct answer

Community Expert

@Vincent32783275jm2h

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

==============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community ideas">

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Courtney22194615z8ht

Participant

This doesn't reach a human. It incessantly asks the same things over and over and over.

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kglad

Community Expert

@Courtney22194615z8ht

what problem are you having?

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