Skip to main content
Participant
October 2, 2022
Question

Switching from an expired student account to a personal plan

  • October 2, 2022
  • 1 reply
  • 332 views

So my student plan expired last week, and now i cant get in to any of my installed adobe programs, which is fair enough. Ive paud for an individual plan, which is fine, but i cant log in to any of the services because i cant get past the message telling me ive logged out. I think it's automatically trying to sign into my expired accounts, but there's no option to sign in with my new account. The kicker as well is that i cant uninstall the suite without opening creative cloud, and i cant reinstall it because my laptop knows i already have the app, so im essentially stuck at step 1. has anyone managed to overcome this? any help would be appreciated, particuarly as im paying for something i literally cannot use!!!

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
Community Expert
October 2, 2022

Use the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs and then do a fresh install with your new account

laurenjyAuthor
Participant
October 16, 2022

will this wipe all the adobe files saved on my computer? or will i be able to access them once ive reinstalled

kglad
Community Expert
Community Expert
October 16, 2022

if you change adobe id, you lose access to orher id's account/files.