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angelah48719206
angelah48719206
Participant
February 12, 2015
Question

sync

  • February 12, 2015
  • 2 replies
  • 494 views

Since yesterday we're not able to synchronize. It goes on for hours, upload appears random on computers in network, some never show, some stay in sync mode for hours. Suggestions? Other then log out, remove all and try again. All tried but none works...

This topic has been closed for replies.

2 replies

wharress
wharress
Participating Frequently
February 12, 2015

Hi,

Can you send me your log files please?. You can find them in the following locations:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please send upload them to Creative Cloud and send me a link at harress@adobe.com

Also you can check out these links for tips:

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

Error: "Unable to sync files"

C
christhebeast86
Participant
February 12, 2015

Hi,

I have you a link to log files,

Thanks

wharress
wharress
Participating Frequently
February 16, 2015

Hi,

We can try and force sync to re sync everything in your Creative Cloud folder by using a special keyboard shortcut.

  • Ctrl + Shift + Click on "View on Website" menu item in the context menu (Force Sync Restart + Force full journal listing + Archive the CCF folder.)


This will archive the contents of the current Creative Cloud Files folder, allowing re-download of all assets from Creative Cloud.


Please give this a go and let me know how you get on.


Thanks

Warner


C
christhebeast86
Participant
February 12, 2015

yeah i am getting the same issues. This is really worrying as we use CC to sync all of our artworks for collaborating.

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