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iamsevenwong
Participant
April 18, 2014
Question

Sync big file will slow down my iMac and eventually freeze it

  • April 18, 2014
  • 2 replies
  • 2611 views

Recently when I try to sync big video files (300MB+), the iMac will become unresponsive, the mouse cannot even be moved normally. And the computer will be freeze after a minute of so. Even if I try to upload these big files 1 by 1 the probelm still happen. Could anyone advise how should I solve this probelm?

This topic has been closed for replies.

2 replies

C
Captain Zep
Participant
February 24, 2015

Any news on this? Struggling to get files to sync to Cloud - take aaages, gets stuck or won't sync and slows down my internet when syncing. Less than ideal and currently not usable.

wharress
wharress
Participating Frequently
February 25, 2015

Hi,

Have you updated to the latest Creative Cloud version?.

C
Captain Zep
Participant
February 25, 2015

Thanks for your interest wharress

If I have this correctly I am on version 1.9.0.465. Doesn't the app tell me if I have an update (it's pinned to my menu bar - I do have a flash update to install but that's it.)

Just for the record I have upload and download set to 100%. Any help appreciated.

David__B
Adobe Employee
David__B
Adobe Employee
April 18, 2014

Hi there,

Sorry to hear about your difficulties, If you pause file sync and attempt to upload the video file through a web browser instead, does that work?

Also, would it be possible for you to upload the log files from your computer? If you could combine them in a single zip file, upload them to Creative Cloud, make it accessible for download, and post the download link here that would help out a lot.

The logs are located at"

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please let me know if the browser works and if you have any questions.

Thanks,

- Dave

I
iamsevenwongAuthor
Participant
April 19, 2014

You and download the log here: http://adobe.ly/1lilwsM

B
Ben Mordue
Participating Frequently
April 22, 2014

Thanks for the logs. We are investigating this issue.

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