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petaster
Participant
February 24, 2022
Question

Sync error, file size

  • February 24, 2022
  • 1 reply
  • 214 views

Hello!

We are currently working on a big project that we needed to convert into a Team Project, and after a very long "syncing" phase, the project works as expected... 

Except towards the end of the file syncing, we got an error for 9 files that were over 20GB (which i imagine is the limit).

I decided to go to my partner's house to collect these files on a hdd, and them copy them manually in my local storage drive, with the rest of the project.

Now the project opens and syncs as expected on both our systems.

 

But, i still get the syncing error relating to these 9 overweight files...

I there a way to include these files as "already synced" in cloud sync management, so as to clear taht error message from the cloud app ?

 

Thanks !

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    1 reply

    Adobe Employee
    February 25, 2022

    Moved from Team Projects to CC services community