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able2create
Participant
June 20, 2018
Answered

Sync Files - Failed

  • June 20, 2018
  • 1 reply
  • 410 views

Hi,

I know the Article with the list what you can do, if CC has Problems syncing.

But in my case - the problematic Files (two jpg Images, correct Filenames, under 1mb, not in use,...) don´t even exist.

Not on my entire local Disc - not in my entire Cloud.

So I want to get rid of this little red Warning Sign on the CC Logo...

Is there some sort of Cache, that CC stops trying sync Files, which aren´t there anymore?

Restarting didn´t help either...

Mac Book Pro - OS Sierra.

Thanks for your help!

Martin

This topic has been closed for replies.
Correct answer David__B

Hi Martin,

Sorry to hear about your difficulties. Did you try stopping/starting sync temporarily from the Creative Cloud app preferences?

Also, the "Check for App Updates" from the flyout menu within the Creative Cloud app might be a good quick test too. If those don't help this thread has info for deleting cache files https://forums.adobe.com/message/10367869?tstart=0#10367869

Best,

- Dave

1 reply

David__B
Adobe Employee
David__BCorrect answer
Adobe Employee
June 20, 2018

Hi Martin,

Sorry to hear about your difficulties. Did you try stopping/starting sync temporarily from the Creative Cloud app preferences?

Also, the "Check for App Updates" from the flyout menu within the Creative Cloud app might be a good quick test too. If those don't help this thread has info for deleting cache files https://forums.adobe.com/message/10367869?tstart=0#10367869

Best,

- Dave

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