Sync folder can't be activated

Forum|Forum|11 years ago
July 28, 2014
4 replies
2109 views

When I try to activate my sync folder by pushing the button on the creative cloud or by going into preferences nothing happens.

(I'm on a Macbook)

What should I do ?

Thank's

This topic has been closed for replies.

Correct answer derekajack

Hi,

Please try the following workaround:

MAC

1. Quit the Creative Cloud desktop application.

2. In Terminal, copy and paste this command:

rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix

3. Launch the Creative Cloud desktop application and start syncing.

WINDOWS

1. Quit the Creative Cloud desktop application.

2. Open the Start menu, and type 'cmd' in the search box, then enter to start a command prompt.

3. Copy and paste this command at the command prompt:

del %APPDATA%\Adobe\CoreSync\options.tix

4. Launch the Creative Cloud desktop application and start syncing.

Kind regards,

Derek

MartinsVanags

Participant

Does not work, there is no such file.

D

derekajack

Adobe Employee

Hi Martins,

can you give me more detail of the issue you're experiencing?

MartinsVanags

Participant

With pleasure.

The CC app starts, the section APPS is working fine, I can update apps and download new. Apart from some updates pop-up every day even they are downloaded and installed.

Section Home never goes further loading screen. Nothing happens.

Section Assets shows start screen but when I push Start Sync it goes to loading screen and thats that. Nothing happens.

In Preferences there is empty string near File locations, when I try to change file locations, App hunts up, freezes and even Force quit does not work.