Sync Folder Error but no symbols

Forum|Forum|5 years ago
December 3, 2020
2 replies
711 views

Hi all.

Today I created a new folder in the CC Folder (local on Mac Big Sur).

Usally I don't have issues but I noiced that CC created an untitled folder instead a named one and then send me a notification error to sync the folder (with the right name) because some unsupported symbol.

As you can see in the screenshot, the name of the folder is "plain".

I tried to restart my mac and resync but no success.

Any suggestions?

Thanks

Federico

File sync

This topic has been closed for replies.

Unless DesignAuthor

Participating Frequently

Apologies for the pic and thank you for the answer.

I already deleted the cloud folder but I don't have the right one online (named PROMO Unless).

The error is still there...

kglad

Community Expert

can you find PROMO Unless online or locally?

if yes, does it have any useful contents? if yes again, move the useful contents somewhere else and then delete the PROMO Unless folder online and/or locally. if it has no useful contents just delete.

also delete the deleted files clear storage space, https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

Unless DesignAuthor

Participating Frequently

The folder is only local just because the sync error.

I solved deleting it and creating anothe one but still I don't understand why.

Also, afert upgrading to Big Sur I don't have the right click sharing otions anymore...

Any idea?

Thanks kglad

Federico

kglad

Community Expert

check the your web cloud files and delete the untitled folder.

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