Sync is stuck

Forum|Forum|6 years ago
December 19, 2019
18 replies
3378 views

Creative Cloud Files is not syncing. It is stuck on Synchronising Files (in Dutch in the image). It keeps doing this for hours, when there are only a few small files to update. Restarting the service does not help.

I am using

Windows Defender (no other firewall or anti-virus)

Creative Cloud 5.0.0.354

Core Sync 4.3.20.55

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John T Smith

Community Expert

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

A

Anonymous

This is all general information on syncing or what to do when you get an error. But I don't get an error. The program just keeps syncing without actually changing files.

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