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Michiel metDT
Michiel metDT
Participant
December 19, 2019
Question

Sync is stuck

  • December 19, 2019
  • 11 replies
  • 3328 views

Creative Cloud Files is not syncing. It is stuck on Synchronising Files (in Dutch in the image). It keeps doing this for hours, when there are only a few small files to update. Restarting the service does not help. 

 

I am using

Windows Defender (no other firewall or anti-virus)

Creative Cloud 5.0.0.354

Core Sync 4.3.20.55

 

 

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 19, 2019

    File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
    -FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118
    -http://helpx.adobe.com/creative-cloud/help/sync-settings.html
    -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
    -sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
    -an overview of assets https://assets.adobe.com/files
    -File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

    Michiel metDT
    Michiel metDTAuthor
    Participant
    December 19, 2019

    This is all general information on syncing or what to do when you get an error. But I don't get an error. The program just keeps syncing without actually changing files.

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