Skip to main content
JessicaFMoore
JessicaFMoore
Inspiring
December 23, 2014
Answered

Sync - shows files up to date, but files aren't syncing?

  • December 23, 2014
  • 2 replies
  • 2356 views

I have pretty little green checkmarks everywhere, and when I open Creative Cloud app, it says "All files up to date" but when I save a file from Photoshop or any other application into my Creative Cloud folder on my desktop, it doesn't sync online at all. If I go into the folder that the file in question is in, that one file does not have a checkmark. I have to manually view my assets on the web and drag them from my Creative Cloud Folder into the web based folder. How do I get my syncing kickstarted again?

Mac OS 10.9.5

This topic has been closed for replies.
Correct answer JessicaFMoore

So in the end, what the tech support did worked. She went into my Activity monitor, and clicked on just about every process that said, "Adobe," then clicked the "x" at the top left, and selected "Force Quit." She then rebooted the Creative Cloud program and the sync started. What a baffling mystery, but it seems to be syncing now. Very thankful.

2 replies

JessicaFMoore
JessicaFMooreAuthorCorrect answer
Inspiring
December 23, 2014

So in the end, what the tech support did worked. She went into my Activity monitor, and clicked on just about every process that said, "Adobe," then clicked the "x" at the top left, and selected "Force Quit." She then rebooted the Creative Cloud program and the sync started. What a baffling mystery, but it seems to be syncing now. Very thankful.

    M
    matthewk24638243
    Participant
    March 15, 2017

    i did this on my own, ending any process with the words adobe, cc, or sync. restarted cc. synced up immediately. thank you!

      JessicaFMoore
      JessicaFMooreAuthor
      Inspiring
      December 23, 2014

      Oh please please help! I'm dealing with multiple files that I have to share with multiple people! I'm uploading piles of little images to the cloud, and when they're in the cloud, they're not syncing with my desktop folder either. This is giving me a headache and I'm losing so much time trying to figure this thing out!!

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      December 23, 2014

      File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

      -https://forums.adobe.com/community/creative_cloud/host_sync

      -http://helpx.adobe.com/creative-cloud/help/sync-settings.html

      -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

      -Size Limits https://forums.adobe.com/thread/1488242

      -sync and email link http://forums.adobe.com/thread/1427516?tstart=0

      -Phantom folder problem https://forums.adobe.com/thread/1490445

      JessicaFMoore
      JessicaFMooreAuthor
      Inspiring
      December 23, 2014

      Thank you. I've checked all of those already and called tech support. After an hour and a half on the phone they force closed a pile of processes in my activity monitor, syncing started, and then stopped again when I added a new file. Now it's stuck on file 70 of 107, and it does show that it's syncing, but it's taken a half hour to upload file 70, and none of my files are that large - the biggest might be 40MB.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices