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billh123
billh123
Participant
December 3, 2014
Question

Sync stopped?

  • December 3, 2014
  • 1 reply
  • 387 views

I save photos to Creative Cloud but they never reach the Cloud. Only clue I have is I get a sync message saying could not sync 7951.jpg - but I cannot locate any file with that name anywhere. I notice syncing seemed to stop, amount storage used never increased. I think it's the sync thing? Need help.

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1 reply

wharress
wharress
Participating Frequently
December 4, 2014

Hi,

This sounds like sync had stopped because of an issue with a file (7951.jpg). Are you sure you do not have the file named 7951.jpg on disk locally or in the Creative Cloud?.

billh123
billh123Author
Participant
December 4, 2014

Thanks, I did find that file, the CC error message said bad file name, so I changed it - see what happens. Looks like one bad file stops the whole works? Hope I start syncing again, because it is a nice way to organize.

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