Skip to main content
SarahMartinSJC
SarahMartinSJC
Inspiring
February 2, 2021
Question

Synced Files vs Cloud Documents? Web Browser vs CC App?

  • February 2, 2021
  • 6 replies
  • 3860 views

Can someone explain to me the difference between "Your work" on a web browser vs "Your work" on the Creative Cloud Desktop app?

 

I signed up for the Daily Creative Challenge and followed the link to "Copy to Your Work." In the browser, I see the folder under Files > Synced Files. (CC01 attachment)

 

When I open the Creative Cloud Desktop App and go to the "Your work" tab, however, I don't see anything that I see in my browser. (CC02 attachment).

 

I just checked my CC Desktop app preferences and Syncing looks to be running (CC03 attachment) so I'm not sure what's wrong.

 

Can someone show me how to get the Synced Files I see in the browser to show up in my CC Desktop app?

 

Thanks!

    This topic has been closed for replies.

    6 replies

    helpful_scientist5EB7
    helpful_scientist5EB7
    Participating Frequently
    October 9, 2023

    I think that Adobe doesn't understand it's user base. Why aren't the "Synced files" just a folder under "Cloud Files" where I can see it?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 9, 2023

    @helpful_scientist5EB7 

     

    they are in "creative cloud files" on your computer where you designated (or left by default) in your preferences > syning

    F
    Frannnn
    Participant
    June 14, 2022

    Cloud documents and Synced files are two different animals : https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html

     

    The way Adobe presents this is quite misleading, but now it makes sense to me. Cloud Documents are autosaving, primarily online documents - basically the same paradigm as Figma or UXPin design files - with their own file extensions (for instance .aic for an Illustrator cloud document, instead of regular .ai).

     

    Synced files are files stored on your computer, synchronizing to Creative Cloud when updated. It's just regular cloud  storage/synchronization. They're located in your local Creative Cloud Files folder (which was confusing to me - and this folder also contains a web browser shortcut to your Cloud documents. Yup.)

     

    The thing is, when Illustrator first prompted me to save my work as a Cloud document instead of a regular local file, I expected it to be found in my local, synchronized Creative Cloud Files folder - in which I also saved some work - resulting in me wondering why I was seeing different things in two places I thought as one, finally thinking synchronization was not working properly and giving up on using any of those things. If Adobe reads this, I think UX-wise there's room for improvement.

     

    It's just two paradigms coexisting, with widely overlapping use cases, but these are different files under two different locations.

      _
      _maddygrace
      Participant
      July 2, 2022

      I'm having the same issue. Every time I asked for help they just link me an article that explains the difference between Cloud Documents and Synced Files. But no one seems to have any way to get these two systems to work together without completely forgoing Synced Files (which is not an option for me as it's the one that you can access on your local files which is essential when using other programs outside of adobe that you need to store work from together)

      B
      bbqfloss
      Participant
      February 19, 2022

      This is just a forum where frustrated users can get the run around from adobe since no one there provides any guidance or solutions.

        R
        Raja224665569c80
        Participant
        February 19, 2022

        I have a MacBook Air, and I have the same issue.  Even more of a problem when I try and go back and forth between the Mac and iPad

        WarrZone
        WarrZone
        Participant
        May 31, 2021

        I am also experiencing the same issue and I have a PC. 

        Help from Adobe on this would be beneficial. 

        -KW

          A
          Asansone18180638
          Inspiring
          March 25, 2021

          Yes, I have the same question and I think I'm experiencing similar situation.... 

           

          I have a syned folder on my laptop for Adobe content. I saved several video clips there and a PremierePro file.

           

          I can see the folder and content when I visit my CC account online under 'Synced Files' but they don't show up under 'Cloud documents' [when logged into my CC account online] and they don't show up under 'Your Work' in the desktop app. I'm using a MacBookPro.

           

          Basically trying to determine what the difference is between Synced Files and Your Work. It's also a shared folder - I successfully shared the folder [while online] with other remote team members who have their own CC account.

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices