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piixy
piixy
Inspiring
January 20, 2015
Answered

synch not working if file is dragged to creative cloud folder on desktop

  • January 20, 2015
  • 3 replies
  • 1684 views

HI ! Synch works only if file is dragged to creative cloud panel online .Any reason why?

tks!

This topic has been closed for replies.
Correct answer wharress

I just did and now the check marks or warning signs next to the files in the creative cloud folder on desktop have disappeared.Now it's not synching both way. Check here


Hi,

Can you tell me if asset sync has returned to normal now? or are you still seeing the same issue?. If this issue remains can you please follow the instructions below to manually delete your database.

  1. Quit Creative Cloud down.
  2. Navigate to Macintosh HD ▸ Users ▸ yourusername ▸ Library ▸ Application Support ▸ CoreSync
  3. Delete the file ending with .db
  4. Restart Creative Cloud.

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Thanks

Warner

3 replies

piixy
piixyAuthor
Inspiring
January 22, 2015

The problem is not the file as I tried so many different ones.

It's just that the syncing works one way , from creative cloud online , to the creative cloud desktop .

Can you think of a reason why?tks!

wharress
wharress
Participating Frequently
January 21, 2015

Hi,

Can you explain this issue in more detail for me please?

Thanks

Warner

piixy
piixyAuthor
Inspiring
January 21, 2015

Tks! here are screenshots maybe it would help u nail the problem.

When I drag a file to my creative cloud folder (first picture)on desktop like below the file won't synch and I get the red warning.

IF I upload directly from the creative cloud (picture 2), the file is synchs  and it shows on my desktop.

wharress
wharress
Participating Frequently
January 22, 2015

Hi,

Would you be able to send me this file thats not uploading please?, send me a link to the version thats uploaded on Creative Cloud to harress@adobe.com

Thanks

Warner

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 20, 2015

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

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