Synch problem, Cloud empty but still got Alert of "unable to synch"

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Dear Comunity

I have a completely empty <Creative Cloud File> folder and a mirrored online <Creative Folder> where there are no file even on the trash bin. Display show: 0 byte of 100Gb Used.

Despite this, I have a persistent synchronous error which keeps appearing every time I launch the sync.

When I try to I launch sync this is the message...I don't know what is this PPE....

Both folder, online and on my desktop are empty.

I don't know how to solve this annoying error.

Thank you.

File sync

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kglad

Community Expert

check the lightrom and spark links in your cc files and empty your cc trash.

https://helpx.adobe.com/creative-cloud/help/delete-files-permanently.html

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Eyewear.StudioAuthor

Participant

Thanks Kglad,

Too easy!

I did already did this steps.

Deleted files folder are empty as mentioned above.

I never use Lightroom but anyway I logged in to double check and there aren't files in deleted folder.

Any other ideas?

thanks

Stefano

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kglad

Community Expert

is your local sync'd folder empty and your online cc files empty?

if so, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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