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jlua001
Known Participant
September 23, 2023
Question

Synch shows error on synching Libraries

  • September 23, 2023
  • 1 reply
  • 581 views

Creative Cloud shows an error on the "Synch" menu (Cloud Activity) that states "Error in Library synching.  Cannot connect to the server".  All other function work well, and connectivity is fine.   Any ideas what´s going wrong?

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 23, 2023

    first, update your os and then restart your computer. if that fails proceed to the following steps:

     

    1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

     

    WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

    MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

     

    2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

     

    Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products.

      J
      jlua001Author
      Known Participant
      October 2, 2023

      Except for "Step 1", these instrucions don´t correspond to what I have and see on my Mac Sonoma, with the latest CC installed.   Can´t follow the insttructions, and the problem continues intemittently.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 2, 2023

      @jlua001 

       

      contact adobe support. let us know what they do to fix the problem.

       

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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