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Florence Demolin
Participating Frequently
Jun 24, 2022 9:47 AM UTC
Answered

Synchronisation Creative Cloud

sur CC, j'ai ce message d'erreur:

erreur de synchronisation de fichiers

echec partiel de la synchro

 

Comment puis-je rapidement retrouver les fichiers concernés?

 

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Neelamk
NeelamkCorrect answer
Legend
Jun 29, 2022 9:33 AM UTC

Hi Florence,

 

Could you please check and let us know if the issue is still there? Or is it resolved?

 

Regards,

Neelam

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5 replies

Neelamk
Neelamk
Legend
Jun 24, 2022 12:09 PM UTC

Hi Florence,

 

We are sorry for your difficulties. Could you please restart your PC and restart the Creative Cloud Application and check if works fine now. If the issue persists, Plese check assests.adobe.com and verify if it has the same error. There were sync issues from our end, our engineering team is already on it to resolve them. Please confirm the details to investigate the error.

 

We are here to help you. Please feel to reach us anytime.

 

Regards,

Neelam

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Florence DemolinAuthor
Participating Frequently
Jun 29, 2022 7:46 AM UTC

ok Neelam, thank for this.

As your engineering team is working on, could you ask them to ad an option to easily find the files that cause problems during synchronisation ?
It could be useful 😉
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    Neelamk
    NeelamkCorrect answer
    Legend
    Jun 29, 2022 9:33 AM UTC

    Hi Florence,

     

    Could you please check and let us know if the issue is still there? Or is it resolved?

     

    Regards,

    Neelam

    Translate
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