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Participant
Dec 15, 2023 9:16 AM UTC
Answered

Synchronisation creative cloud impossible code erreur 198 XD

Bonjour, j'ai un souci avec creative cloud qui me bloque mes autres applications par exemple je ne peux plus utiliser adobe Xd. 
J'ai un code d'erreur 198 m'informant que la synchronisation est impossible et qu'il faut installer le composant de synchronisation. Bien évidemment je n'ai pas un bouton qui me renverrait vers ce composant et même en parcourant les forums je ne trouve pas de réponse. 

J'ai essayé de réparer l'application, ça n'a pas fonctionné. J'ai désinstaller et réinstaller l'application et pareil ça n'a pas fonctionné. 

Je suis sur la version 6.0.0.571 de creative cloud et je n'ai pas la possibilité de la mettre à jour.

Mon système d'exploitation est macOS Sonoma 14.0

Est-ce que quelqu'un aurait une solution à mon problème ? Merci d'avance 

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Peru Bob
Peru BobCorrect answer
Community Expert
Dec 15, 2023 3:25 PM UTC

12 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
Dec 15, 2023 3:25 PM UTC
Participant
Dec 18, 2023 9:14 AM UTC

Thanks to you, it worked with this manipulation ! 

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Peru Bob
Community Expert
Community Expert
Dec 18, 2023 3:10 PM UTC

You're welcome.  

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kglad
Community Expert
Community Expert
Dec 15, 2023 2:54 PM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">
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jane-e
Community Expert
Community Expert
Dec 15, 2023 3:03 PM UTC
<"moved from using the community">

 

This was in the Creative Cloud forum. How did it get to Using the Community?

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kglad
Community Expert
Community Expert
Dec 15, 2023 3:09 PM UTC

@jane-e, somebody moved it.

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jane-e
Community Expert
Community Expert
Dec 15, 2023 10:59 AM UTC

@Léa29744235t700 

 

Since your error code is with Adobe XD, I've moved your post to the XD forum where the Experts there are more likely to assist. Also, update macOS Sonoma to 14.2.

 

Jane

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Participant
Dec 15, 2023 11:02 AM UTC

I may have misspoken, but it's not an Xd error, it's a creative cloud error, it's just that when I opened the Xd application I couldn't use it due to a creative cloud synchronization error. The screenshot I posted is a creative cloud error.

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jane-e
Community Expert
Community Expert
Dec 15, 2023 11:20 AM UTC

Thanks for clarifying Léa, I've moved your message to the Creative Cloud forum. Is that where you want it? We are happy to move posts as needed.

 

Jane

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