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MarcelMe
Participant
Apr 14, 2021 11:25 AM UTC
Answered

Synchronisation failed due to open file which are in fact not open

I was working on one station in Indesign saved in to Creative cloud. A little later my system crashed (due to other progamm). When I switched over to another station Creative Cloud came with a message that synchronisation failed as files in a folder are still open. 
So I went back to other station opened and closed InDesingn file. Back again the second station Creative Cloud still will not sync files.

 

How to solve this issue?

 

Regards, Marcel

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kglad
kgladCorrect answer
Community Expert
Apr 14, 2021 1:53 PM UTC

restart the problematic computer or terminate the hanging process.

3 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
Apr 14, 2021 1:53 PM UTC

restart the problematic computer or terminate the hanging process.

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MarcelMe
MarcelMeAuthor
Participant
Apr 14, 2021 2:25 PM UTC

Thanks for the quick reply. Restarting both stations did solve the issue.  

Regards, Marcel

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kglad
Community Expert
Community Expert
Apr 14, 2021 3:29 PM UTC

you're welcome, (and good to hear)!

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