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MarcelMe
Participant
April 14, 2021
Answered

Synchronisation failed due to open file which are in fact not open

  • April 14, 2021
  • 1 reply
  • 378 views

I was working on one station in Indesign saved in to Creative cloud. A little later my system crashed (due to other progamm). When I switched over to another station Creative Cloud came with a message that synchronisation failed as files in a folder are still open. 
So I went back to other station opened and closed InDesingn file. Back again the second station Creative Cloud still will not sync files.

 

How to solve this issue?

 

Regards, Marcel

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Correct answer kglad

restart the problematic computer or terminate the hanging process.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 14, 2021

restart the problematic computer or terminate the hanging process.

MarcelMe
MarcelMeAuthor
Participant
April 14, 2021

Thanks for the quick reply. Restarting both stations did solve the issue.  

Regards, Marcel

kglad
Community Expert
Community Expert
April 14, 2021

you're welcome, (and good to hear)!