Known Participant

Question

Synchronizing will be stopped?

Forum|Forum|2 years ago
December 12, 2023
5 replies
935 views

I can see in my desktop app that synchonizing services will be stopped? I pay for this service? And now it will be stopped without any compensation?

And where are my files going? 50GB hours of work?

Dear Adobe: raising prices and cutting services for loyal customers without proper information how to handle is - at least to say - a not very consumer friendly way to work.

File sync

This topic has been closed for replies.

ldouros

Participant

This is unacceptable. One of the best features in Creative Cloud is the seamless integration of many workflows. Adobe has promoted and been promoted for this. And now they have decided that a feature they've given us will be taken away. Ok... look. New customers coming to the platform? Fine. Don't offer it to your new accounts. But to not allow those of us who have been faithfully paying our monthly (or yearly) fees - in my case for probably 15 years - is a terrible business strategy.

Integration between Photoshop and Aftereffects and Premiere... they all work seamlessly. Just to name three of them... but now Adobe is saying, "automatically syncing your project files to Creative Cloud isn't an important part of the job?" Come on guys, why even call it Creative Cloud?

I'm pissed. Even the US Federal and State Governments (as horrible at business as they are, will grandfather existing business in when they issue legislation that affects a business sector. (Look up "Vested Rights", in California as relates to existing mining when the Surface Mining and Reclamation Act was passed to force miners to abide with the California Environmental Quality Act).

I can just imagine Adobe's customers suing over their Vested Rights to a feature they've had all along that will be removed... we will likely be charged extra to include it in the future. (Which is kinda the point in granting it to more expensive Enterprise plans, I suppose.) No thanks.

Adobe: Please add my dissatisfaction to the likely growing list of unhappy customers on this one.

kglad

Community Expert

@ldouros

only the local cc sync folder will stop syncing.

ldouros

Participant

Right. I will likely migrate everything to Dropbox to get the same function that have, up to now, been integrated in CC. It is a major change that has become a distinguishing factor from other NLEs. Seriously, you don't take functions away from good customers. Set the offering for new customers that don't know any better, fine. But find a way to keep enhancing your presence and market dominance for those who have paid for a specific set of services for years!

It's one thing to change a practice, like when Adobe moved from client licensing to a subscription model. There was an adoption process we had to learn and weigh the benefits of the change. But to, in January charge $59.99 for all apps plus Cloud sync and in February remove Cloud sync for the same price?! Sorry, but that's just wrong. Was Cloud sync a beta feature we all knew we were testing? No. It was part of the value of migrating away from client licensing. It's bait and switch. And it's bad business.

Business is run on trust. But Adobe has just made it difficult to believe they have our best interest in mind.

Dunkeltraum

Participant

I have the same problem. For me as a photographer it was the easiest way to share photos with my models and customers. This easy way will be terminated by Adobe at Feb 2024. It´s a no go from Adobe!

kglad

Community Expert

@Dunkeltraum

you'll need to find an alternative.

N

nederlands2Author

Known Participant

I don't understand: will I still have the cloud-storage from Adobe without synchronization? Or no cloud storage and my files will be deleted in February?

kglad

Community Expert

adobe's cc file handling consists of several different parts that aren't related to each other.

one if those is the local cc sync folder. that is going to be discontinued. all others will remain unchanged.

Dunkeltraum

Participant

But for a photographer the cc sync folder was the easiest way to share the work with models/customers...and this will not longer work from February 2024. It´s not very customer friendly!

John T Smith

Community Expert

>where are my files going?

If you don't have space on your computer hard drive you need to buy another drive

I use a Sata docking station and SEVERAL 'bare' drives for backup of my desktop computer
There are many external drive devices, this is the one I use
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

kglad

Community Expert

your files stay on your computer (s). ie, nothing stored locally will change. it just will no longer sync.

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