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nataliep39021102
nataliep39021102
Participant
February 11, 2015
Question

Syncing Creative Cloud files on different computers

  • February 11, 2015
  • 1 reply
  • 263 views

Hi I have been working in Canada for 3 weeks and set up all my files to the creative cloud, but now back in the UK working on my regular MAC CC says it can't sync the files.

What can I do?

This topic has been closed for replies.

1 reply

wharress
Community Manager
wharressCommunity Manager
Community Manager
February 12, 2015

Hi,

Can you send me your log files please?. You can find them in the following locations:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please send upload them to Creative Cloud and send me a link at harress@adobe.com

Also you can check out these links for tips:

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

Error: "Unable to sync files"

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