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Charine -FB buggoop
Charine -FB buggoop
Participant
August 9, 2013
Answered

Syncing deleated files! Warning!

Before you sync, save those files somewhere else too. My files 'synced' all the way BACK to May! Really glad I saved the latest files somwhere else first - but all the ones in between are gone.

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derekajackCorrect answer
Participating Frequently
August 9, 2013

Hi Charine,

in order to help us understand this issue, and provide a resolution, can you tell me what OS you're on and send me your coresync log file. My email is djack@adobe.com?  You will find the log file here:

Mac:

~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log


Windows:

%APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

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3 replies

derekajackCorrect answer
Participating Frequently
August 9, 2013

Hi Charine,

in order to help us understand this issue, and provide a resolution, can you tell me what OS you're on and send me your coresync log file. My email is djack@adobe.com?  You will find the log file here:

Mac:

~/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log


Windows:

%APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

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Charine -FB buggoop
Charine -FB buggoopAuthor
Participant
August 9, 2013

Hi Derek,

I have emailed the file that you requested.

Upon digging further, I found a new folder in my user files named Creative Cloud Files (archived) with all my latest files in.

  1. So wasn’t as bad as it looked, but still newer files should not be pushed into archives to be replaced with old files

Thank you for your support

Charine

My operating system:

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derekajack
Participating Frequently
August 13, 2013

Hi,

I got your email, unfortunately the file wasn't a log file, but a system file.  You will find the log file at:

%APPDATA%/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

If you can email me the .log file, that would be great.

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