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Kathy5FFA
Kathy5FFA
Inspiring
March 6, 2022
Answered

Syncing Error for Deleted Files

  • March 6, 2022
  • 1 reply
  • 1103 views

Every time I delete or remove a file from my Creative Cloud Desktop folders, I get a syncing error for that file. It says "Failed to sync file.ext" even though the file is no longer there. Also, if a file is deleted using CC Desktop, it will not go into the Deleted folder on CC Web - only my local Recycle Bin. If I go into CC Web and delete the file there, it goes into the Deleted folder and the error does not appear. This has been happening since I updated on 3/3. I use Windows 10. I have already done the following to try to fix problems:
Ensured there is ample storage remaining
Ensured I have the most recent version of all Adobe software
Repaired CC
Uninstalled CC and all Adobe software. Then reinstalled.
Emptied the Deleted Files folder on CC Web
Deleted all database (db) files
Tried all of the fixes listed here:
https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html#:~:text=The%20Creative%20Cloud%20desktop%20app%20is%20unable%20to%20sync%20files,and%20then%20back%20on%20again
Please let me know if you have any other suggestions. Thank you.

    This topic has been closed for replies.
    Correct answer kglad

    Everything is working magically this morning and I didn't do anything, but update Windows. The issue was escalated to the engineers yesterday so I guess they fixed the bug. I'm hoping this sticks and keeps working. Anyone else fixed today??


    then the problem was probably on adobe's end and they fixed it.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 6, 2022

     reset the cc desktop app: make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    Kathy5FFA
    Kathy5FFAAuthor
    Inspiring
    March 6, 2022

    I was hoping it would be that easy, but no luck.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      March 6, 2022

      you should probably contact adobe support*, but if you are inclined to redo the hardest parts of what you've already done (or you ever do a reinstall again), clean and update first:


      uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html


      then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging


      clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html


      check for, and if available, update your os


      repair all ms visual c++ versions that can be repaired.


      update your ms visual c++, if it can be updated


      restart your computer (don't skip this)


      reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


      if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
      use the desktop app to install your cc programs/trials

       

      *

      using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human

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