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Q
QuirkieJ
Participant
November 3, 2014
Question

Syncing files constantly issue & page not found when trying to access a file on web

  • November 3, 2014
  • 1 reply
  • 423 views

Can anyone assist with syncing issue. Syncing runs all day and new files are not syncing. I can see the files in web browser (not in desktop APP) however when I try to access the files I get page not found.

I went into archive (after reading all the forums I coudl find) and I think there are a couple of damaged files as when I tried to delete them I received an encountered 'error' and could not permanently delete.

I need assistance to get my syncing fixed, and page not found fixed.

Help!

Thanks@

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1 reply

123156465465
123156465465
Participating Frequently
November 5, 2014

There can be a number of causes for not being able to access file form web browser.  One, you might be writing to wrong directory.  Two, you might not have sufficient privileges to either write to directory or overwrite files already in that directory.  From your description, it's the latter of the two, so you need to get a hold of creative cloud support and get file/folder permissions fixed.  Good luck.

Q
QuirkieJAuthor
Participant
November 6, 2014

Thanks Max..I've been using the directories and files for a few months with no problems, and this glitch is a recent thing...I'll get onto support today.

many thanks for your reply

123156465465
123156465465
Participating Frequently
November 6, 2014

And don't let support give you a runaround.  That type of issue happens after maintenance work done on server by IT admins, resulting in folder permissions getting screwed up.  Just stick to the core problem of not being able to overwrite files and it should get resolved.

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