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kirstyw34630791
Participant
March 31, 2016
Answered

Syncing files to CC

  • March 31, 2016
  • 2 replies
  • 768 views

My files dont sync so that I can work on them from two different locations.  How can I fix this?

This topic has been closed for replies.

2 replies

Lin He
Adobe Employee
Adobe Employee
April 5, 2016

Hi:

We need more information to understand your issue. Could you please use the log collector tool which could be downloaded from  https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and send the zip file on your desktop to me at SyncForum-Communication@adobe.com.? Please also provide the information below:

  • Adobe ID:
  • Forum post link:
  • Specific file or folder names that are affected:
  • Are you using Creative Cloud collaboration:
  • How many computers you use with Creative Cloud:
  • What Operating systems are you using:
  • Timezone of your computer:

Regards

Lin