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Participant
Feb 29, 2020 10:04 AM UTC
Question

Syncing issue with 30gb 4k video file

Hi.  Got an issue with a file that won't sync.  Shooting 4k, nothing ususal with that I need to share a file and it won't sync.  Anyone else had this?  Message says the file is too large.  I have 1tb storage so a little confused.

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7 replies

Feb 29, 2020 10:54 AM UTC

Hi

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-connection-faq.html#id_74925

Is there a file size limit?

With the Creative Cloud desktop app, you can upload files up to 5 GB. If you attempt to upload anything larger, you may see some unexpected errors.

With the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you may see some unexpected upload failures.

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Participant
Feb 29, 2020 11:08 AM UTC
Many thanks 5gb is woefully small for video files shot in 4K
Do you know of a way to load bigger and for these to sync?
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Feb 29, 2020 11:40 AM UTC

It is indeed a bit on the small size, not sure that there's any way around it, you could use something like Google Drive or Dropbox but you need to pay to have the extra storage space.

Dropbox has a limit of 50GB

https://help.dropbox.com/installs-integrations/sync-uploads/upload-limitations

Google Drive has a 5TB limit

https://support.google.com/drive/answer/37603?hl=en

https://one.google.com/about#upgrade

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