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imogenb36163567
Participant
March 21, 2022
Question

"The file can't be found" on Indesign Photoshop Illustrator files error

  • March 21, 2022
  • 1 reply
  • 197 views

Having an ongoing issue opening Adobe files, Indesign .indd, Photoshop.psd / .tiff / Illustrator .ai .eps etc. 

 

When a file is more than a few weeks old and I try to reopen I get a 'The file can't be found" error. 

 

The icon for the file in Finder also doesn't display correctly / is missing (see screenshot)

 

There is nothing wrong with these files, not corrupt etc. 

 

I've found a workaround of copying and pasting the file into the finder window, this then "fixes" the original file and makes it openable.

 

It's a bit annoying to have to do this everytime especially with a large file though, and today that fix didn't work. 

 

Any advice? It's very annoying. 

 

 

 

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    1 reply

    kglad
    Community Expert
    Community Expert
    March 23, 2022

    that's not an adobe program issue.  typical culprits are av, antimalware, cleaners, defraggers etc.