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Participant
September 17, 2021
Question

The payment expired for more than 30 days

  • September 17, 2021
  • 1 reply
  • 125 views

Hi, there,

I have got my Creative Cluod all Apps plan by the payment card for one year: ", exactly.

In July something went wrong about the payment but I thought: I will check the issue in September."

Now I want to reactivate next installment but I can't!

When I try to do it a message says (more or less): "The payment expired for more than 30 days, if you want to reactivate your account, payment and plan, please contact us."

I didn't find a solution because I could not call customer care in Canada, I am Italian. Does it exist another way to resolve my problem? Many thanks

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
Community Expert
September 17, 2021

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Participant
September 17, 2021

Thanks so much for your advice and links.

Cheers