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R
Ronald Uljee
Participant
August 26, 2023
Question

The udate of an app doesn't work : always on cancel

  • August 26, 2023
  • 1 reply
  • 146 views

I wanted to update an app but the status stays on ' cancel' . See picture. I even deleted the app manually. Doesn't work. I like to install the newest versiof of the app, but how?

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 26, 2023

did you properly uninstall the previous version (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html), not delete it?

R
Ronald UljeeAuthor
Participant
August 26, 2023

I couldn't do it properly because there was no option. See the picture in my post. It staid on ' cancel ' (in Dutch). So I had to deletel the app in the ' Finder' of my Macbook. Do you know how I can solve this problem? Because it is still on ' cancel'

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