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L
Lukas29711852fpip
Participant
May 25, 2023
Question

"There is a problem with synchronisation" And nothing can fix it?

  • May 25, 2023
  • 1 reply
  • 546 views

I've had CC for a month now and have not been able to synchronise my files. None of the files in my CC folder will sync to the cloud and it reads "0 out of 0 bytes used". Checked every resource and none of the issues exactly describe the issue I have. (screenshot in Dutch)

 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 25, 2023

these are the first steps in fixing the problem:

 

move all the files in your local sync folder to another location (leaving your sync folder empty).

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

any problem?

    L
    Lukas29711852fpipAuthor
    Participant
    May 26, 2023

    Thank you for your reply/time i've tried this before. Did it again now and still no changes. It just starts loading on startup and after a few seconds, the same error as before!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 26, 2023

    repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


    if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


    if that fails, do a clean cc install carefully following each applicable step:

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

    if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

    restart your computer (don't skip this)

    reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    use the desktop app to install your cc programs/trials

    NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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