There was a problem syncing some files

Hi Gerald,

After working with our engineering we were able to determine the cause in all of the other recent reports. The cause was related to collaborations, where one of the collaborators had exceeded their storage quota. When this happens it makes it where all of the collaborators can no longer add/sync files to the collaborated folder and will receive server error like you describe getting.

If you're still getting the error you may want to check to see if this is the cause it your case too. If you go to the folder containing the files which you were getting the server error and click the drop-down and select Collaborate you should be able to see all the collaborators

This link should show all the collaborated folders when signed in > Adobe Creative Cloud​

Select this option on the folder containing the files which reported the server error to see all the collaborators

Let me know if that helps.

Thanks,

- Dave

This issue is back again. started today, I do not have time to figure it out, i have work to do.

Been using this without problems since the last fix.

What is annoying is the message pops up while i am working and have deleted that file.

I understand there are issues now and then and things (nothing) works like it is expected too or without problems, but I thinkI am just going to export to desktop from now on and avoid any future problems.

As much as Adobe does, we love, but I think at times they spread themselves a little thin.  Instead of a few awesome, always working features that we expect them to work, we get lots of "not sure if it is going to work and are joyous when it does this time."

Hi Byers-video,

We recently had reports similar to what you describe but most have cleared up. Just to confirm, what version of the Creative Cloud app do you have installed, 3.9.1.335? You can check from preferences within the Creative Cloud app, from the gear icon in the top right.

A couple other questions too:

• Is the email you use here on the forums the same as your Creative Cloud membership?
• What operating system are you using?
• Could you also collect and upload the logs from your system? You can use this tool to create a zip on your desktop of all the logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and then manually upload the zip, set it for download in a browser at https://assets.adobe.com/files and then share the link to download it here?

Thanks,

- Dave