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ryan.mcginley
Participant
November 7, 2017
Answered

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  • November 7, 2017
  • 1 reply
  • 1297 views

I am receiving this message when trying to access my files on a web browser.  I have tried different browsers and different connections and still no success.  Any help would be greatly appreciated.

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We're working quickly to resolve the issue and we're sorry for the delay. Please check back or see our status site for updates. Also, help is available in the Creative Cloud forums.

Thanks for your patience!

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Correct answer David__B

Hi Xander,

Sorry to hear about your difficulties. It looks like you have an enterprise account. I'd recommend reaching out internally whoever in your company is an administrator on your account. They should be able to arrange support for you via Admin Console.

Dave

1 reply

David__B
David__B
Legend
November 13, 2017

Hi Ryan,

Are you still receiving this? Does it appear for all files or only specific ones?

Thanks,

- Dave

X
Xander Kerkhof
Participant
February 5, 2018

Hi Dave,


Not Ryan, but I get this message for over a week now. I can't share my designs with the team. I've tried in multiple browsers, incognito view etc. Please help me out! status site shows everything is running normally. When it's not!

Xander

David__B
David__BCorrect answer
Legend
February 6, 2018

Hi Xander,

Sorry to hear about your difficulties. It looks like you have an enterprise account. I'd recommend reaching out internally whoever in your company is an administrator on your account. They should be able to arrange support for you via Admin Console.

Dave

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