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Participant
Aug 29, 2022 8:10 AM UTC
Question

Too many background process + stealth downloads.

In my task manager I have this :

 

Adobe Genuine Software Integrity Service
Adobe Genuine Software Service

Adobe Installer

Adobe IPC Broker

Adobe Notification Client

Adobe Update Service

CCLibraries

CCXProcess

Core Sync
Creative Cloud
Creative Could Helper
Creative Could Helper (yes twice)

 

And I probably missed some.I'm pretty sure most of this is utterly useless. How to I get rid of this whilst still be able to use Photoshop? It's also downloading stuff in the background, even when no adobe apps are open. And that's a serious problem when you need internet to work.

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4 replies

Community Expert
Aug 29, 2022 12:12 PM UTC

The processes are necessary to run the Adobe Creative Cloud apps.  If they are slowing your internet connection I would be suspicious of other activity on your network as these processes use mostly memory which could slow down some older machines, but shouldn't utilize a ton of your network bandwidth unless an actual update is downloading.  

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SequelleAuthor
Participant
Sep 18, 2022 8:29 PM UTC

Yes, as you said it does download updates in the background without notifying me, which is messing with my bandwith. That's the issue I'm talking about ...

 

And please, stop lying about the background processes. They're running even if no Adobe apps are open. And apps like photoshop still run fine if I end them in task manager.

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Nancy OShea
Community Expert
Community Expert
Sep 18, 2022 8:53 PM UTC

Open CC Desktop App.

Disable Notifications.

Disable Automatic app updates.

Quit CC Desktop with Ctrl + W (Win).

 

Problem solved.

 

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Nancy O'Shea— Product User & Community Expert