Trouble with Disappearing Portfolio Text Box

Question

Hello there,
I am having a major problem with text boxes in Adobe Portfolio.  Everytime I place a text box, it appears, then disappears.  Everytime. This happens with both Safari and Chrome and I dont know what other options I could try.  I can't place a single text box on any page.  Any help?
 
[Topic & message edited by moderator for clarity, language translators.]

Nancy OShea · Answer

Are you using a Windows or Mac desktop browser?

Once you create a text box, you must move your mouse cursor over it and type something with your keyboard, even if it's just temporary text.

See screenshot.

See links below:
- FAQ & Knowledgebase for product help - https://help.myportfolio.com/hc/en-us
- Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168
- Adobe Portfolio on UserVoice for feedback & bug reports- https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

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