Participant

Answered

Typekit are NOT syncing and has NOT done that for 6 days now!

Forum|Forum|8 years ago
August 8, 2017
2 replies
724 views

I've been struggling with my typekit and file syncing for 6 days now and tryed everything thats possible. lookes at the support site, forum and help sites! Done everything! Nothings works! Cant turn typekit- or filesync off or on! The spinning uppdate wheel is just keep spinning. I have a lot of fonts synced but they will not show up in the programs?

Please HELP!

File sync

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Correct answer benw525841597154115

Hi Tomten62,

I'm sorry you ran into trouble here. It sounds like there was an installation issue with the most recent Creative Cloud app update. Would you drop us a line at: support@typekit.com and let us know which OS you're using and the version?

We'll take it from there and hopefully, get things working again.

Cheers,

Benjamin

T

Tomten62Author

Participant

Hi Bejjamin,

I do not think that is installation problem since I've unistalled and cleaned up CC two times! Installed CC again and the same problem!

I've gone through all support pages, help files and so on. I contacted you via e-mail. I want a solution on this on going problem.

My clients waiting for deliveries and in those work I have syncted fonts!!!

BIG PROBLEMS!

David__B

Legend

Hi Tomten62,

Using the Cleaner Tool and reinstalling typically fixes this kind of issue, unless there are permissions related issues with the OS, or some other application(s) running on the system which are interfering with the operation of the sync related processes. It sounds like you've tried most of the common self help solutions. I'd recommend reaching out and working with our tech support department directly next. Please go here , sign in with the Adobe ID associated with your membership, select Creative Cloud > Any product > Download and Install and then click the blue "Show me my contact options" button at the bottom and choose either phone or chat. They should be able to help you resolve the issue.

Best,

Dave

T

Tomten62Author

Participant

Hi and thanks Dave!

I made contact with support department and they tried to fixed it... But, NO! The problem still exists!

Is there someone who knows what kind of other apps or permissions in window that could interfer on this issue on syncing fonts from Typekit?

Please give it a go and try to help me I'm sooo frustrated!!!

B

benw525841597154115Correct answer

Adobe Employee

Hi Tomten62,

I'm sorry you ran into trouble here. It sounds like there was an installation issue with the most recent Creative Cloud app update. Would you drop us a line at: support@typekit.com and let us know which OS you're using and the version?

We'll take it from there and hopefully, get things working again.

Cheers,

Benjamin

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