Question
Unable to access cloud files after switching to personal account due to school subscription ending
Hi, I am having regarding accessing cloud files from my account and I am not sure why. I recently restarted my plan as a 'personal account' using the same email, but I am no longer able to access my cloud files. My account was previously paid by my university and used a school portal to login, however as my school cancelled this service, I cannot login as an 'educational account' -- I suspect this transfer over has caused this issue but I am unsure what I can do as a huge portion of my work was on the cloud
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