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WindsorGirl
Participant
April 3, 2022
Question

Unable to access Creative cloud on MAC

  • April 3, 2022
  • 1 reply
  • 250 views

When trying to launch Creative Cloud I receive "unable to reach Adobe servers" and when trying to launch Lightroom or Photoshop I receive "cannot verify subscription status" message. I have spoken with Adobe support and Apple support. I have tried changing my clock settings, reloaded MacOS (Catalina), uninstalled all programs and Creative Cloud, cleared all adobe items from my keychain, used the adobe limited access tool, and tried every forum method applicable I can find. When I log into a different account on my Mac I can download Creative Cloud and associated apps with no issue. However on my main Mac user account I can not access any of them. 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 3, 2022

there are many things (related to your network and to your computer) that could be causing the problem.  first, isolate the problem to your network or your computer.

 

that's easy to do if one of the two macs is a laptop or you have a mobile device (like a phone).  if you need help doing this step, let us know what mobile device(s) you have for testing.

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WindsorGirlAuthor
Participant
April 3, 2022

It's only one desktop Mac.  I have an iPhone I can use for testing.  I've tested my internet and it's working, but not with Adobe and only not with Adobe when logged into my main user account (not the admin account on the same Mac).

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 4, 2022

you should be using your iphone to see if you can sign in to your cc account.  if you've already tried that and found that you cannot, then the problem is most likely your network.

 

google your modem/router make/model and how to configure it to connect to adobe, How to resolve connection errors with Creative Suite applications (adobe.com)

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