Unable to access libraries from any

Question

When working in Photoshop, InDesign, Illustrator I will have full access to my libraries and I can see everything saved within each of them. Until - suddenly - images no longer load and I just get placeholder loading wheels turning and turning and turning. Sometimes I get the error "oops something went wrong", or even "creative cloud libraries failed to initialize" or "please log in to access your creative cloud libraries".

I work on a Windows 10 Pro platform.

I do not work through a proxy or firewall.

I have done absolutely everything suggested.

Adobe technical support also removed everything - as deep as my local machine registry - and did a fresh installation.

Nothing helps.

I do not have access to my libraries for as long as 30 minutes.

PLEASE can someone out there tell me how to fix the issue of access disappearing.

lyndaATdcdt · Answer

Good afternoon TarunThank you so much for reaching out to me.We have tried everything.I have been in so many remote online assistance sessions with Adobe it feels like I know all the technicians personally.Some brief history:1. I do not work through a proxy2. I do not work through a firewall3. My Hosts file is correctly configured4. All sites and services have been whitelisted5. The antivirus has been removed from my machine (the only thing still running is Windows Defender and this is the main suspect)6. The Cleaner tool was used to clean EVERYTHING off my computer and a brand new installation was done (lost all my Bridge collections)7. Removed the Adobe Credentials8. Logged out and logged back in after having ended all the Adobe processesSo nothing helped.Nothing.I cannot keep access to my libraries from within my applications.I will just get those errors that I stated in my initial message.Sometimes in the desktop application, I can still see all my libraries with all their content, but from my applications I can only see 4 or 5 of the assets in a library.I am at wits' end and feel like pulling out my hair.It is very frustrating.Do you maybe have other solutions that have not been tried?Lynda Oberholzer | AD: Publications and Graphic DesignDepartment of Communications and Digital TechnologiesMod Note- {Personal information removed by moderator}[cid:image002.png@01DA9FC2.0FCA7810]A leader in enabling a connected and digitally transformed South Africa!

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