unable to access to the apps in my creative cloud desktop

Forum|Forum|2 days ago
April 3, 2026
3 replies
56 views

Hello,

I have no more access to the apps in my creative cloud desktop.

Creative cloud desktop says me (see screenshot) : "You do not have access to application management features. To manage applications, authorization from your IT administrator may be required."

Have you a solution in order to have access to the apps in the creative cloud desktop.

P

pierret18811376Author

Inspiring

Finally, I found the solution :

Close the Creative Cloud Desktop application.
Navigate to the following path:
C:\Program Files (x86)\Common Files\Adobe\OOBE\configs
Locate the file named serviceConfig.xml and copy it to your desktop.
Open the file using a text editor such as Notepad.
Update the value for “app panel” from FALSE to TRUE, then save the changes.
Replace the original file in the same location with the modified file.
Restart your computer

kglad

Community Expert

@pierret18811376

are you aware of anything that could have altered that value from true to false?

P

pierret18811376Author

Inspiring

@kglad

In my case, I had this problem after having installed the last version of Adobe FrameMaker 18.00. I have noticed that this install was using as setup a “creative cloud packager”. So it seems that this installation has caused problems to the creative cloud desktop itself.

Nancy OShea

Community Expert

Switch between personal & work/school accounts.

https://helpx.adobe.com/in/enterprise/kb/enterprise-id-faq.html

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

sign out and then sign back in to your cc desktop app choosing the correct profile.

P

pierret18811376Author

Inspiring

I gone in the creative cloud desktop app, then I sign out, then I sign in (with the correct profile), but if I go in the “app tab” of CC desktop, there is nothing displayed.