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Participant
March 1, 2022
Question

Unable to contact support

  • March 1, 2022
  • 1 reply
  • 228 views

I'm in an enless loop of links, trying to contact support, but there's no chat popping up. Is there any other channel where I can sumbit a ticket?

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    March 1, 2022

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730