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Participant
September 26, 2024
Question

Unable to create

  • September 26, 2024
  • 2 replies
  • 99 views

Storage says full but I deleted everything. And I can't empty the trash.

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
September 26, 2024

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

 

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

 

if not use your mobile cc app to check for mobile generated saves.

kglad
Community Expert
Community Expert
September 26, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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