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SteveWXOW
Participant
August 8, 2023
Question

Unable to create the Creative Cloud Files Folder

  • August 8, 2023
  • 1 reply
  • 337 views

I am trying to change the sync location in the Creative Cloud desktop app. I change the location, it asks me if I want to move the fils folder, and I select Move. Then it says Unable to create the Creative Cloud Files Folder at D:\<location>. Continue using the app without syncing files, or restore the folder from the online backup. If I click Restore, it says unable to restore, the file location is unavailable.

 

I've tried running as administrator, paused syncing and deleted everything in Your Files in the desktop app, and nothing works. Anybody have an idea what's going on?

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 9, 2023

using your os file system, create your new future sync folder on an internal hard drive beyond the drive's root.  copy your current sync folder files to the new folder.  then use the cc desktop app preferences to designate that new folder to be your sync folder.

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