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Kat Gilbert
Kat Gilbert
Legend
March 25, 2015
Question

Unable to download a PSD file on ACC- what could be the cause?

  • March 25, 2015
  • 1 reply
  • 1662 views

I have tried with different size layered files and receive the error message "Sorry an error has occurred" on every try. Would greatly appreciate help in finding a resolution. Thanks.

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 25, 2015

Provide the name of the program you are using so a Moderator may move this message to the correct program forum

This Cloud forum is not about help with program problems... a program would be Photoshop or Lighroom or Muse or ???

Kat Gilbert
Kat GilbertAuthor
Legend
March 25, 2015

John, the problem is with Creative Cloud not these two programs: Photoshop which created the file and Dreamweaver which is the app to access the file!

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 25, 2015

Creative Cloud is an umbrella, marketing term... and this forum is about problems with the Cloud in general, not specific programs (unless your problem is with installing or updating a program)

If you don't want to ask in a program forum, or have this message moved to a program forum, to get help with that specific program, that's fine

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