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Question

Unable to download Creative Cloud .dll file missing

Forum|Forum|5 years ago
November 20, 2020
2 replies
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I have just bought a new PC. I have been running Adobe on my old PC without any problems for years. Ihave tried to download the Creative Cloud app so that I can load Photoshop, Lightroom, Bridge etc from the Creative Cloud app. However it will not download. I am told that a file VCRUNTIME140.dll is required. I have googled this and it appears to be a common problem - none of the fixs I have tried seem to work. What can I do?

File sync

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Community Expert

Community Expert

Added to what Nancy said...

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Community Expert

Community Expert

The Visual C++ runtime libraries are shipped out with your Windows updates. Do you have the latest Win10 updates?

See below for instuctions on how to remove & reinstall them.

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/How-to-remove-and-reinstall-Microsoft-Visual-C-Runtime-Libraries.html

Nancy O'Shea— Product User & Community Expert