Inspiring

Question

Unable to Download some files from Cloud Storage

Forum|Forum|3 years ago
June 16, 2022
2 replies
715 views

Hi

I have uploaded some video files, ranging in size from a few 100MB to a few GB.

When I get a link to send to somebody to download, sometimes the download button doesn't work.

I've tried it myself, and the download button goes grey but nothing happens.

When they work I get a message saying it's downloading and I see the download happening.

Can't work out why some can download and others can't

Can anyone help?

Mark

Creative Cloud

This topic has been closed for replies.

Community Expert

Community Expert

I do not use cloud storage, so these links are saved from reading previous discussions

-About cloud storage https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html

-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118

-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

Community Manager

Community Manager

Moving to the correct community