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Andreea+A
Participant
July 31, 2026

Unable to find projects

  • July 31, 2026
  • 7 replies
  • 20 views

What about my active student account, and will be active for another 2.5 years until I finish? I have saved a lot of projects in my cloud, not saved them anywhere else as seemed safe to save them to the adobe cloud, hence the purpose of creative cloud right? and now I have no other files older than a month. Where are my files that I worked my azz out.. why and how they are not visible anymore, for a year and few months were there.. suddenly none visible, not even some fresher ones saved few weeks ago. 

    7 replies

    Peru Bob
    Community Expert
    Community Expert
    August 3, 2026
    Nancy OShea
    Community Expert
    Community Expert
    August 3, 2026

    It's a bit like Schrödinger's cat... or Mitch McConnell. 

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Community Expert
    August 2, 2026

    It’s safe until it’s not.  You should always maintain reliable backup files just in case. 

     

    I keep work files on my hard drive. Plus, I have a dedicated cloud backup & restore service called Backblaze. It has saved my butt on more than a few occasions. I recently lost 3.5 TB of files when an external drive failed. Backblaze put my cloud backup files on an external drive and shipped it to me. Now I’m whole again.  

     

    Failures occur. Being backed up is the best way to protect yourself from data loss. 

     

    Nancy O'Shea— Product User & Community Expert
    Peru Bob
    Community Expert
    Community Expert
    August 3, 2026

    @Nancy OShea 

    Only one backup?

    Nancy OShea
    Community Expert
    Community Expert
    August 3, 2026

    We have multiple hard drives. I guess I didn’t make that clear.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    July 31, 2026

    Having files only in cloud storage is not a good idea
    This won't help the original person with lost files, but For anyone else reading this...
    Do NOT have your files only in cloud storage
    You should always have an extra copy of all files (or TWO full copies)
    Computer crashes or account changes happen, so use an external drive for copies
    A USB flash drive to keep in a safe place... there are many brands and sizes available
    Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

    .
    I use a Sata docking station and SEVERAL 'bare' drives for backup of my desktop computer
    There are many external drive devices, this is the one I use
    https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

     

    kglad
    Community Expert
    Community Expert
    July 31, 2026

    you’ll need to renew your student credentials each year:  https://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html