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Vikki.02906
Participant
June 16, 2020
Question

Unable to Get Support

  • June 16, 2020
  • 2 replies
  • 266 views

When I try to get support, they keep asking for my serial number before they wiil help me, but Creative Cloud accounts don't have serial numbers. It says that right in the Help FAQ. I even replied to the help agent stating that I don't have a serial number because I have a Creative Cloud account. I still didn't get a response. I am trying to get help because, all of the sudden, I can't edit photos. The month I paid for through my Apple ID is not up yet, so I know that it is not because I haven't paid. If someone can offer advice and help, that would be great.

    This topic has been closed for replies.

    2 replies

    Just Shoot Me
    Just Shoot Me
    Legend
    June 16, 2020

    Please state the program you are using and the OS on you computer and exactly what happened just before your problem started.

    More than likely someone on these forum will be able to help solve your problem.

    T
    Test Screen Name
    Legend
    June 16, 2020

    Please urgently tell us EXACTLY how you contact support. If phoning, the number. If online, the web site. If email, the address. Please reply exactly, someone may be scamming you. Also do not trust a reply to your message which asks for personal info or serial. 

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