Unable to install Adobe Apps in my laptop

Forum|Forum|4 years ago
September 9, 2021
1 reply
1301 views

Hi,

I am Chirag Nahata.

Issue : Unable to install Adobe Apps in my laptop

Description : I am trying to install Adobe Services applications like Photoshop 2021 version in my Laptop.

Laptop Description : Laptop Model - Asus Vivobook 15 X512DA - EJ503T.

Laptop Specifications -

Device name Chirag
Processor AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10 GHz
Installed RAM 8.00 GB (5.95 GB usable)
Device ID 6BCE7C67-9B17-4E33-8E63-5BEC8AF35E39
Product ID 00327-35872-17918-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Home Single Language
Version 21H1
Installed on ‎25-‎08-‎2020
OS build 19043.1202
Experience Windows Feature Experience Pack 120.2212.3530.0

Cloud storage web assets

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LinSims

Community Expert

What happens when you try to install it? Does the Creative Cloud desktop give you any error messages?

C

Chirag NahataAuthor

Participating Frequently

Yes, while installing just a blank setup page appears. I have attached a screenshot. Please find the attachment.

Jeffrey_A_Wright

Community Manager

Chirag, what Adobe application or service are you trying to install? I do not see any active memberships under the e-mail address you used to post to this public discussion forum.

If you are attempting to install Adobe applications included with a Creative Cloud membership, please check the log files for the errors preventing the installation from completing. Information on how to discover these errors can be found at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html.

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