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Participating Frequently
Sep 9, 2021 7:10 AM UTC
Question

Unable to install Adobe Apps in my laptop

Hi, 

I am Chirag Nahata.

Issue : Unable to install Adobe Apps in my laptop

Description : I am trying to install Adobe Services applications like Photoshop 2021 version in my Laptop.

Laptop Description : Laptop Model - Asus Vivobook 15 X512DA - EJ503T.

                                  Laptop Specifications - 

Device name Chirag
Processor AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10 GHz
Installed RAM 8.00 GB (5.95 GB usable)
Device ID 6BCE7C67-9B17-4E33-8E63-5BEC8AF35E39
Product ID 00327-35872-17918-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Home Single Language
Version 21H1
Installed on ‎25-‎08-‎2020
OS build 19043.1202
Experience Windows Feature Experience Pack 120.2212.3530.0

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11 replies

LinSims
Community Expert
Community Expert
Sep 9, 2021 12:16 PM UTC

What happens when you try to install it? Does the Creative Cloud desktop give you any error messages?

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Participating Frequently
Sep 9, 2021 12:25 PM UTC

Yes, while installing just a blank setup page appears. I have attached a screenshot. Please find the attachment.

 

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Jeffrey_A_Wright
Legend
Sep 9, 2021 1:17 PM UTC

Chirag, what Adobe application or service are you trying to install? I do not see any active memberships under the e-mail address you used to post to this public discussion forum.

 

If you are attempting to install Adobe applications included with a Creative Cloud membership, please check the log files for the errors preventing the installation from completing. Information on how to discover these errors can be found at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html.

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