Participant

Question

Unable to Load Captivate files to Creative Cloud

Forum|Forum|11 years ago
December 11, 2014
5 replies
6500 views

We have several captivate files that that for whatever reason we are unable to upload to creative cloud. We have tried from both Macs and PCs and receive the same message. "A virus was detected in Filename. This file will not be uploaded." They function in every respect in both cp7 and cp8. We have scanned them with mac and pc virus scanners. I can remove all the contents of the file and it still fails.

If I copy out all the slides to a new file, the file loads to cc. There is a lot of master template and advanced actions that would be lost if we have to port out the slides. This is not a great solution.

Can anyone suggest possible causes or remedies? My hope this there is some resource missing or corrupted in the file structure and that can be repaired.

Thanks for your attention.

This topic has been closed for replies.

Sankaram

Adobe Employee

Hi,

We have seen the issue at our end. we are working on the fix. You will hear from us soon.

Thanks,

Sankaram

Captivate QE Manager

A

Angela7

Inspiring

The scan of the other Adobe products did not show any additional infections.

A

Angela7

Inspiring

The list above was just a scan of the text animation folder. When I ran the virus detection software on the whole Adobe Captivate program folder, I found some other files were also infected. Here are the additional files

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\Interactions\Digital Timer.wdgt: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\Interactions\hangman.wdgt: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\Interactions\hourglass.wdgt: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\Interactions\memoryGame.wdgt: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\Widgets\emailIcon.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\Widgets\pocastIcon.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\Widgets\print.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\Widgets\videoIcon.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\Widgets\volumeControl.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

I will now run the program on all Adobe CC programs that I have installed and report back here.

Christopher at Adobe

Community Manager

Hi Angela,

Out of curiosity, can you submit some of those SWF files (perhaps in a zip file) to an online scanner service such as this one? http://virusscan.jotti.org/en

This site uses multiple scanners at once, and you can get a sense whether those are false positives being reported by a heuristics algorithm as opposed to a genuine threat. I don't have access to those Captivate files (I found this thread because of the same issue for for different reasons).

Thanks,

Christopher

A

Angela7

Inspiring

Christopher,

I uploaded one of the text animation swf files to the address you mentioned and got exactly the same results. ClamAV is the only of the 22 that reports the virus.

Scanners

	2015-01-27 Found nothing		2015-01-27 Found nothing
	2015-01-27 Found nothing		2015-01-27 Found nothing
	2015-01-27 Found nothing		2015-01-26 Found nothing
	2015-01-27 Found nothing		2015-01-27 Found nothing
	2015-01-27 Found nothing		2015-01-27 Found nothing
	2015-01-27 Found nothing		2015-01-27 Found nothing
	2015-01-27 Found nothing		2015-01-27 Found nothing
	2015-01-27 Swf.Exploit.CVE_2014_0564-2		2015-01-27 Found nothing
	2015-01-27 Found nothing		2015-01-27 Found nothing
	2015-01-27 Found nothing		2015-01-26 Found nothing
	2015-01-27 Found nothing		2015-01-27 Found nothing

A

Angela7

Inspiring

Warner,

The only virus detection program that I found that recognizes this virus is ClamWin ( I removed the link because the comment was not published but you can find it easily online) I used it to scan the text animation swf files ( installed with my Adobe Captivate 8 64 bit program files. Below is the report. I hope this helps someone at Adobe to find and fix the issue as soon as possible. Since I now know there is a virus on my system, I really need a fix as soon as possible. What I read about this virus is that "it will be used as a backdoor to spread more malware, malicious, and other Trojan virus... usually monitors internet browsing activity and collects confidential information of the victims and then sends them to Cybercriminals...."

Here are the results of my program directory scan. As you can see not all text animations are impacted but many are.

Scan Started Tue Jan 27 07:36:59 2015

-------------------------------------------------------------------------------

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Blade.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Blue_Aura.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Blurrywave.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Cascade_Dive.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Catapult.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Cloning.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\DePlume.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Elliptical.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Fade_In.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Feather.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Fillin_Blanks.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Flashlight.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Flight.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Flowright.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Fly_Away.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Fog_Lifted.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Futbol.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Giftwrap.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Green_Globe.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Gridright.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Hori_Scan.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\illusion.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Leading_Star.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Light_Passage.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Matador.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Mini_Starburst.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Modflare.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Multi_Wake.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Ornaments.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Paradigm.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Passby.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Pastel_Prism.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Pivot.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Prismflow.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Pythagorean.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Raindrops.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Red_Hot_Skew.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Reflect.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Rotate_Left.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Shufflecards.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Sidestep.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Slant_Slide_Blinds.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Sliced.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Sliding.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Slidingblinds.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Spindle.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Spintop.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Square_Roll.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Starburst.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Stuff_It.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Swingstack.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Take_Two.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Topsy_Turvy.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Tossup.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Trailing_Light.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Transition.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Trans_Pivot.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Trickle_In.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Turnabout.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Twinkle.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Twinkle_Trail.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Twirl_flip.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Typing Text With Sound.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Typing Text.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Wake.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Waltz.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Waveripple.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Whimsy.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Windblown.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Windmill.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Wizard.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

C:\Program Files\Adobe\Adobe Captivate 8 x64\Gallery\TextAnimations\Zoomout.swf: Swf.Exploit.CVE_2014_0564-2 FOUND

----------- SCAN SUMMARY -----------

Known viruses: 3733799

Engine version: 0.98.5

Scanned directories: 1

Scanned files: 85

Infected files: 72

Data scanned: 11.62 MB

Data read: 5.65 MB (ratio 2.06:1)

Time: 7.050 sec (0 m 7 s)

--------------------------------------

Completed

--------------------------------------

B

bajie23

Participating Frequently

Same issue on our side. If anyone have a solution, we are thinking this is a creative cloud error. i tried to duplicate a file which has been on creative cloud ever since. The original was uploaded, but the duplicate was tagged by creative cloud with a virus, and was not uploaded.

wharress

Participating Frequently

Hi,

Would it be possible for you to send me a link to the Captivate files in a direct message?, we can then investigate further for you. I have created an internal bug for this issue. The bug number is 3913864.

Thanks

Warner

A

Angela7

Inspiring

Warner, I have the same issue with 3 Captivate files not uploading due to a detected virus. I don't know what link I could send you since it doesn't upload at all.

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