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GregDiodati
Participating Frequently
July 6, 2015
Question

Unable to load sync location

  • July 6, 2015
  • 1 reply
  • 1334 views

Since the update to Creative Cloud App, I have been unable to clear the error message.  I get a message that asks to either Turn Off File Sync, Retry or Restore.  In either case, Creative Cloud will create a new Creative Cloud Folder with the old folders saved as "Creative Cloud Files (1), (2)", etc.  Any help on clearing this without uninstalling and reinstalling each program?

Thank you!

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1 reply

Sheena Kaul
Community Manager
Community Manager
July 6, 2015

Hi Gregory,

Please refer to the help document below:

https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

Regards,

Sheena

GregDiodati
Participating Frequently
July 6, 2015

Thank you! I will give a try when I get home tonight,

Sheena Kaul
Community Manager
Community Manager
July 6, 2015

Sure gregory.

Do let us know the outcomes.