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dox_doxiadis
Participant
June 12, 2015
Answered

unable to load sync location for file sync

  • June 12, 2015
  • 2 replies
  • 2178 views

I have a Creative Cloud for Teams account, and two Macs (OS X Yosemite). On one, no problem On the other,  I can't sync of access my files.

Clicking on the Creative Cloud in the toolbar and selecting "Files" gives me a message "Unable to Load Sync Location". The "Contact Customer Support" and "Reload Sync Location" buttons do nothing.

I moved my older Creative Cloud folder (from when it did work). Now I have a new one, but it's empty. The CC app won't open it.

I tried uninstalling and reinstalling CC app.

Anything else I should mention?

This topic has been closed for replies.
Correct answer atvee

My issue has been fixed this morning with the update.

2 replies

B
btprairie
Known Participant
June 12, 2015

Looks like I'm a day late to the party but I too am having the same issue after a recent update. Any help on the way?

B
Community Manager
Ben MordueCommunity Manager
Community Manager
June 12, 2015

btprairie‌, Laurenleroux‌

Please see my message above to dox.doxiadis: if you could send us logs, that would help us investigate and resolve the issue.

Thanks,

Ben

Luaren@

B
btprairie
Known Participant
June 12, 2015

I shared the CoreSync file via Google drive.

B
Community Manager
Ben MordueCommunity Manager
Community Manager
June 12, 2015

Hi dox.doxiadis,

Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at syncforum-communication@adobe.com.

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)

Thanks,

Ben

Laurenleroux
Laurenleroux
Participant
June 12, 2015

Same issue here...  Seems to have also coincided with a recent update to creative cloud. 

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